3 hard skills or competencies (industry competencies) for Operations Supervisor
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Collaborates with various departments, suppliers, and other stakeholders to form a VSM Team.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
See 4 More Skill Behaviors
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates work order status with the team and adjusts scheduled maintenance activities if necessary.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs the team in planning and scheduling work orders to maintain efficient production flow.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
See 4 More Skill Behaviors
4 general skills or competencies (Job family competencies) for Operations Supervisor
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Explains basic management and budgeting principles and techniques.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Enters daily activities into the database and operations management information systems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Monitors expenses and budgeting to help our organization optimize costs and benefits.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the operations departments to align with our organization's strategic goals.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops policies and best practices in supervising production processes and service delivery.
See 4 More Skill Behaviors
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Explains the benefits of benchmarking in inventory management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Enters information on stocks and products flow into the inventory management software.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Determines and implements the appropriate inventory management techniques to be used in stock planning.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates training on the emerging inventory management best practices and guidelines.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops an inventory tracking system to optimize inventory control procedures.
See 4 More Skill Behaviors
16 soft skills or competencies (core competencies) for Operations Supervisor
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps a clear idea of work responsibilities and the standards of work expected of own business unit.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Measures the efficiency and success of initiatives by monitoring reports, analytics, and KPIs.
See 4 More Skill Behaviors
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers information on workflows and business controlling points.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
See 4 More Skill Behaviors
Summary of Operations Supervisor skills and competencies
There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.